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Testimonials

 

Read all of our testimonials and reviews on AllAgents.co.uk

 

I have had my house advertised with wards property for about 6 weeks without any prospect of having a tenant until Kevin took over the house and helped find a company that rented all the 4 bedroom house. Am very happy because I initially thought I made a mistake by converting my house into HMO due to inanity to rent it out on time. Kevin helped me sort out my Gas Certificate and also help me did some minor repairs to make sure the tenancy contract start without any delay. It was nice working with Kevin, Sam and Justin. Am now a happy HMO landlord due to the help of this gentle Man (Kevin).
Ola
27/10/2018
 
We had 3 houses that needed to be rented in the area at the same time. Kevin was brilliant - acting quickly in helping us get all the properties ready for marketing and letting. One property was rented with an above market rent for the area and it was rented before we could even put it on the market! Overall, Kevin has helped us tremendously by filling all of the properties within more or less 1 month (from start to finish: advertising to tenant move-in).


Although Wards (and therefore Kevin) have a lot of clients to be of service to, I still feel as though Kevin has put us as a priority to care for - which is a comforting feeling to have from your agent when you want to rent out your properties quickly and properly.

It is a refreshing experience to work with Kevin as he clearly has a passion for property. I will be recommending Kevin and Wards Property Management to anyone looking to let out their property/invest in the area.

Davedass Mootanah
Director
Homely Move Ltd
Davedass Mootanah
25/08/2018
 
The staff were understanding, friendly and helpful in everyway going out of their way to help us I am very pleased with the service and would defiantly use them again
Harry
23/08/2018
 
Working with Caroline is a great experience from day 1 when I viewed the property. This was the first time that renting and moving was an easy and all I had to think was to bring my luggage and settle in and just feel home....
John
21/08/2018
 
The Girls look after my property portfolio and keep me well informed, Never seem to need to chase up and nag like my other agent in another location
Stoke-City-FC
21/08/2018
 
I am new to letting property in the Stoke area, but Justin and his team have exceeded expectations. They are courteous, responsive and have gone out of their way to help me as I learn my way around. I have found them to be very professional and knowledgeable, there is always someone in the team who can answer my questions.
I'd recommend them without hesitation.
ImmoFox Ltd.
19/08/2018
 
A professional and efficient service from Wards Property. Justin Ward is a fantastic agent, easy to talk to if there are any issues. Rent is received on time; problems are sorted out quickly. There is also a great team working under Justin, they respond to calls and emails in a timely manner.
Narinder Sharma
19/08/2018
 
Worked with wards for several years found them to be a great company to work with. A very forward thinking company with a good working ethic
Daren shaw
13/07/2018
 
I was doing the facebook advertising for justin at wards property management, they were great to work with, i would recommend them.
Rob Powell
20/06/2018
 
A well deserved five stars for the guys and his team. They made it easy for us to rent out our previous home without worrying about living a distance away from it. No problem was too small for them to resolve on our behalf. Kevin gives good advice about what is fair and reasonable for a tenant to expect and for a landlord to provide. He also has reliable people to quickly assess maintenance issues and to make timely and cost effective repairs where necessary
Landlord.from.northampton.
19/06/2018
 
Since commencing using Wards Property Management for my rental property, I have received excellent service.
Their communication is good and prompt, rental statements are complete and sent on time, and any issues with the property are raised and dealt with quickly and effectively.

Would definitely recommend them to other property investors!
Trevor
03/06/2018
 
I've been dealing with Wards for over 3 years now and they are a great to deal with. The team have evolved over the years and now there are processes in place which has really helped smoothen things out. Justinhas always been very helpful and goes out of his way to help with accommodating me whenever I need something done. He knows the area well and a great to get advice from.
Vishal
01/05/2018
 
Brilliant team that work to the highest standards at all times. Professional, well orgnaised and efficient every time. Excellent customer service and communication across the whole team.
ASykes
30/04/2018
 
Justin has looked after my houses since 2006 and they are always happy to help. i have had no issues with them since that date and would say don't hesitate to get in touch with them
Mr Hassan
27/04/2018
 
I met Justin when he undertook a matter of (un)common professional courtesy to drop keys round at a property I bought in auction 8 years ago; it resulted in me going to Justin with the rental on the property and we have worked together on various things since.

Justin's my go-to on anything Council orientated in the rental sector!
Charles
27/04/2018
 
I've been working with Justin and Wards for over 4 years now and couldn't recommend him or the Wards team enough. Always on there to offer good sound advise and i look forward to working with you more in the future.
R Kingston
27/04/2018
 
Justin and Stacey are insightful, helpful & provide high levels of customer service always. They aim to make everyone happy - the tenant, buyer, landlord, seller & even the handyman. Great service!
Londoner
26/04/2018
 
All Sales and Management staff very friendly and great to work with. We have sometimes let them down but they have always supported our business, Thanks Team
OC&D Relocation UK Ltd
26/04/2018
 
I've dealt with Ward's for nearly ten years now, and can only highly
praise a congratulate them on the excellent and professional service they provide to landlords and tenants alike.
Mauro Pisano
26/04/2018
 
I met Justin in 2014 and he provided me with great advice on the rental market and buying in Stoke. His advice was very good and he has managed my property ever since. He is quick to resolve issues and has significant knowledge of the Staffordshire property market, backed up by a great team.
Liesl
25/04/2018
 
I have dealt with Stacey on several occasions and have found her to be efficient and resolves issues with minimum fuss. I would definitely recommend Stacey and this agent to anyone.
Heriktheviking
25/04/2018
 
Have been dealing with Wards for just over 4 years and have always found them to be a pleasure to deal with. They resolve defects sent to them in appropriate timescales, and communicate with us if there are any issues. Friendly and helpful staff also.
K6B
25/04/2018
 
I have been dealing with Stacey at Wards for about 6 months. She handles the maintenance side of the operation and I have been impressed with her commitment and efficiency in communication, obtaining quotes and representing Wards
Paul S
24/04/2018
 
I have found Justin and Sian very professional and accommodating in their business dealings. Instructions were clear and invoices paid on time.
AGENTSplus.co.uk
24/04/2018
 
Justin and the team at Wards are a delight to deal with. Warm and friendly, nothing is ever too much trouble. I can rely on Justin and his team to deal with any issues in a timely and cost-effective manner and have never been anything less than 100% satisfied the outcome. Thank you, Justin and the tram at Wards.
Tara
24/04/2018
 
Caroline has been assisting me with my property portfolio for a number of years. She is knowledgeable and caring and always wants to ensure both the tenants and me as the landlord are happy. I have always been very impressed by the way she manages me as a client and I love her proactive and direct style.
S Collett
24/04/2018
 
I have several properties mamaged by Wards. I have always found them to be helpful and efficient in all their dealings with me as a landlord and their rates are very reasonable. I would recommend them to anyone looking for a managing agent, whether they have one or a large portfolio to place.
BronTeg
24/04/2018
 
I've been working with Wards for the past 4 years, and they've always been very supportive. Offering me great advice and going out of their way to look after my properties. As an out-of-town landlord, their help has been invaluable.
Rob Watson
24/04/2018
 
Wards Property Management, are an excellent Company to work alongside. We have worked closely with them for the last 5 years and during this time we have always found them to be very helpful , professional, efficient and well organised. They deal with all issues promptly and with good effect and ensure that we are kept well informed . I would definitely recommend them to other Landlords
Gillian Garwood
24/04/2018
 
Always get things dealt with straight away extremely helpful amazing customer service very customer orientated great attention to detail superb.
Callum eckersley
24/04/2018
 
I have dealt with Justin on numerous occassions. I find him curteous and professional at all times. Work is organised and carried out without delay and to a very high standard.

I would highly recommend his services.

Stephanie craig-stephens
Stephanie craig-stephens
24/04/2018
 
Used Wards property as it was referred by a freind and from the second I walked in all the staff were really polite and helpful. They answered all my questions without hesitation and made me feel completely at ease.
Timmy
24/04/2018
 
Wards Estate Agents run a very professional ship. They are one of the best Estate Agents I've worked with if not the best. They manage and deal with any queries I may have promptly and effectively.
Sanj
23/04/2018
 
Justin and his team are always helpful, knowledgeable and efficient. There are a pleasure to deal with and I recommend them.
Dale Collett
23/04/2018
 
Great agent, always receive good communication and prompt execution of works when repairs and maintenance are needed. Would very highly recommend.
Mahfooz
23/04/2018
 
Wards have been managing a property for me for around four years and the service is excellent. Replies to emails or calls are prompt and efficient. Any issues with the property are dealt with quickly and changes in tenancy have been easy. Would highly recommend.
Excellent Property Management
23/04/2018
 
I have been working and investing in the Stoke area for over 5 years now.

I met Justin back in the times when I first started and he had always spent as much time as he could for both research and assistance regarding the letting side of things.

Kevin has offered a lot of help recently on one of my properties and that is much appreciated.

Thank you both for your help.
Client Landlord
23/04/2018
 
Always helpful nothing seems to be too much trouble gives great advice. Great knowledge of the area and great value.
Ally
23/04/2018
 
Justin Ward and his team at Wards Property have been managing our property portfolio for 7+ years and have been great.
Amanda Woodward
23/04/2018
 
I have properties with Wards Management and would definitely recommend Justin and Stacey. Justin will always go a mile extra to sort the things and is always helpful. Stacey is great with communication, no messing around.
Mags Lewko-Brzeska
23/04/2018
 
Excellent customer service and always willing to go the extra mile. I've plans to use Justin's team for my next property.
David
23/04/2018
 
Wards managed by Justin provided excellent advice and support throughout my major refurbishment of 2 shops and 5 flats on Liverpool Road. I would use Wards again without any hesitation if I am purchasing in the area. Justin's team were all polite and excellent.
Ashford Homes
20/04/2018
 
What a great company! You could not ask for a better team of staff. Wards take every individual application on is individual merit and help their prospective tenants and tenants as much as they possibly can. I would highly recommend Wards!
Emma Kamara
07/12/2017
 
I have let my properties with Wards for more than 15 years. I have found Justin and his team courteous, professional and with a real 'can do' attitude. I always feel my business matters to them as much as it does to me and that they can provide a personal and caring service for my tenants too. I regard myself as a professional landlord yet still have another full time and self -employed career. This would be impossible without the hands-on approach taken by Wards. Quite simply -they get the job done!

I would -and often do -recommend them unreservedly and would be pleased to answer any questions you may have regarding this reference.
Craig Properties
07/12/2017
 
Professional, courteous, friendly and highly efficient, Stacey is the 'go to' person to get the job done.
I would highly recommend Wards Property and Stacey to all.
Veronica
01/12/2017
 
The two girls have continually kept in touch with me throughout my application process and made it all hassle free !
Garsy
29/11/2017
 
Justin Ward and his team , even though busy and in demand strive to not only meet but exceed their customer expectations . Friendly; helpful and most of all reliable. I live In the area but my property is by the coast, even this is not a problem and allows me full piece of mind. Thank you to the team.
jemima
27/11/2017
 
A friend recommended Wards to me after having used them herself to locate a property. Fantastic service, what ever question I asked, they had the answer, nothing was too much trouble. In no time at all I moved into my ideal home all thanks to the great team at Wards.
The Fenton guy
26/11/2017
 
Worked with them for a while as a contractor, I have seen the staff work hard behind the scenes for there tenants and landlords. I have recommended their services to my customers whose properties I have project managed.

I have also seen the staff go out of their way to help tenants even on their days off. The staff always seem to be thinking ahead as to what's coming up, whose after what and offer endless advice to clients, potential clients/investors and people who have been having issues with other agencies.

I had no worries in asking them to look after my properties while I was away for an extended period.
Landlord Painting
24/11/2017
 
I have used Wards over the last 4 years and have found them efficient, helpful, and thoroughly consistent throughout all departments. Most recently the lettings staff managed to let my property on the first viewing meaning I had a turnaround time of less than a week between tenancies. I would definitely recommend this agents. Justin goes out of his way to help and knows Stoke on Trent inside out, mention a street and he's like yes that's just offâ\u00c2\u20ac¦â\u00c2\u20ac¦â\u00c2\u20ac¦.. Keep up the great work !
Elad
23/11/2017