Testimonials

“Such a bad agency in Stoke. They didn\u2019t inform us about how much deposit they are going to claim. No information on what costs its going to be incurred on each works. There was nothing said to us in the pre inspection of the house before leaving instead one lady came and gave some sarcastic remarks. We lived two years in that house paid a total of \u00a318000 to the agency and yet they captured our whole \u00a3720 deposit. Shame on such a greedy acts. If you need money earn by doing good service to the society and families instead of looting of their money. No one ever should experience such a ridiculous situation so I am writing about mine. Beware of your deposits tenants. When it comes to taking money from us they do hundreds of calls and follow ups but when it comes to giving back our money they give no information nothing and just loot. When will people learn to be courteous.”

“I\u2019ve been with Wards Property Management Ltd over 15 years, and I genuinely couldn\u2019t be happier. Justin and his team have looked after my properties in StokeonTrent with a level of care and trust that can only be likened to family. Their support is second to none \u2014 whether it\u2019s advice, swift action, or just reassurance when needed, it\u2019s simply part of the service with Wards. They go above and beyond in every respect. If anyone would like a personal recommendation or more information, feel free to contact me directly \u2014 I can\u2019t recommend them highly enough.”

“I sought Wards Property’s help in finding tenants for my newly refurbished property in mid-Sep.
Caroline is very knowledgeable and introduced me the rental market, types of tenants and the letting issues. While struggling with the choice of tenants, rental income and house preparation, my family decided to pull out.
I expressed my thoughts\/decision to Wards Property. Unexpectedly, there were no blame, fault-find or hard-feeling words from them during my cooling-off. I sincerely appreciated their understanding and professionalism.
More importantly, I have a choice when working with Wards Property.
I would highly recommend Wards Property Management LTD.”

“I utilise wards property manangement for the letting of my portfollio properties .. The service they offer is exemplary , communication is always foremost and the overall transition journey from start to finish is flawless.

I highly recommend this company for their expertise and they take the stress out of letting for me.”

“Justin and the staff are beyond helpful, helped me and my family at a very difficult time and I can’t thank them enough. Justin has gone above and beyond for me. He’s reliable and always willing to go the extra mile.”

“It\'s always a pleasure to work with Wards Property! They\'re consistently quick to respond to any queries, which is super appreciated. Maureen, along with the entire team, continually goes out of their way to offer assistance whenever needed. It\'s such a wonderful experience!”

“Having the opportunity to interact with the Wards Property Team was such a delightful experience! There\'s an evident air of warmth and professionalism amongst them that\'s truly impressive. On a special note, Maureen continues to shine in her role of certificate checking - she\'s remarkably helpful.
What is more, the communication they offer is nothing short of fantastic. It\'s been quite a pleasure working alongside them! Cheers!”

“Just wanted to take a moment to share my experiences with Wards Property. These guys are amazing and constantly devoted to providing the best service around. They\'ve got this incredible knack for being available whenever you need them.

And you should hear about Maureen - she never fails to lend a helping hand, answering enquiries anytime, even outside her usual working hours.

All in all, I could not appreciate them more. Looking forward to more great experiences ahead.”

“Dear reader,

It was important I took my time over this review , I came into the property market many years ago as a change of career. I had no experience in this field and felt very isolated and lacked the \' nouse \' needed in this very challenging vocation. It was pure luck that I walked into Justin\'s office in stoke and I wouldn\'t be here ( having made a few bob) without this man, his son and his team. From the outset Justin gave his advice, experience, strategic planning and knowledge of the market free with no agenda. He was always on the other end of the phone when ever I needed him, I\'ve been in this game for years and have been fairly successful and this has provided me with an array of contacts. Many in this industry are there to make money ( no problem) but will do it at others expense, Justin is honerable, diligent, conscientious and fair, I cannot recommend his company enough, I owe him a big debt, thank you justin”

“Wards is the best Agent in town... I love the team. They\'re super friendly, helpful and professional.”

“I have used Wards Property Management to manage my property in Bournemouth for over 8 years. My honest appraisal is they are absolutely residential lettings professionals. The staff are polite, knowledgeable and will go the extra mile to support and help. Over the years I have of course reviewed the marketplace to see if time to change agents BUT I have renewed my contract with Wards Property Management with confidence.. Justin Ward company owner is always avalable if needed and ensures his business work with the strict codes of practice set out by ARLA and RICS.
Thank you to the Wards Property Team . Jane”

“Excellent service from Justin and the team.
Best agent I have dealt with who has helped me during very challenging times aswell thank you Justin.”

“A top level service. Wards have been looking after my properties for years and they continue to do an excellent and proactive job of looking after them. Thank you”

“Fantastic agency. They\'ve been managing my properties for 10 years and I\'ve found them to be incredibly helpful and professional”

“Justin ward very helpful full knowledge of all property rental and maintenance all staff are amazing with customer service”

“Great staff who are always there to help. Thank you Wards my time with you was great”

“As a tenant, my experience with Wards Property Management in Stoke-on-Trent has been excellent. They have been consistently responsive, addressing any issues or concerns quickly and professionally. The team is approachable and easy to communicate with, making the rental process smooth and stress-free. I would highly recommend them to any tenant looking for a well-managed property and reliable service.”

“Wards Property Management based in Stoke-on-Trent have been a joy to deal with. The staff are polite, helpful, friendly and go out of their way to provide an exceptional service. They have been professional and approachable, making the whole process stress-free and explained to me. I can recommend them to anyone looking for any reliable property management services.”

“I wanted to sell a rental to a professional landlord with the tenants in place.

Wards are the only firm in stoke who actually understand this concept, they managed the tenants and the sale process which was far from straight forward due to external factors and we got there with a good deal for everyone involved.

If I look to re-invest in rental property in stoke Wards will be my first, last and only call.”

“Wards Property Management in Stoke-on-Trent have been fantastic to work with. The staff are always friendly, helpful, and go out of their way to provide excellent service. From the very start, they have been professional and approachable, making the whole process smooth and stress-free. Highly recommended for anyone looking for reliable property management services!”

“Superb letting agents who have managed our properties for a number of years. One of the most proactive and professional agents we\'ve worked with and look forward to a continuing professional relationship. Highly recommended.Superb letting agents who have managed our properties for a number of years. One of the most proactive and professional agents we\'ve worked with and look forward to a continuing professional relationship. Highly recommended.”

“We have worked with Wards since 2007 managing our portfolio of properties in the Stoke on Trent area. We have always found them to be extremely professiona, helpful in all matters and a huge source of advice and information vital to a succesful buy to let property business. The staff at Wards are also extremely courteous and knowledgeable with any queries or questions we may have had over several years working together. We would not hesitate to recommend Wards to handle your buy to let property whether it be management, sales or purchasing.”

“Wards property have looked after my portfolio for over 20 years the staff are all very helpful and friendly and the services outstanding I would not have to take to recommend them”

“As always, Justin and his Team did tremendous background work to ensure that our Purchase was completed on time.

They go the Extra mile and display a Very Professional attitude in all their dealings. I have no hesitation in recommending Wards Property Management for all your property needs.”

“Great service, good support throughout purchase. Will be using again in the future. Thanks Justin and team.”

“We have lot of dealings with wards property management over 20 years now, and every time their services has been excellent. We have let properties through them and purchased properties from them as well. Staff in the office are very professional and courteous. We will definitely recommend them .”

“Our experience with Wards Letting Agents, especially with Caroline, was exceptional. Caroline went above and beyond to ensure a smooth renting process. We highly recommend Wards Letting Agents, thanks to Caroline\'s dedication and outstanding service.”

“Caroline is always amazing thank you very professional nothing is ever to much trouble for her she always goes above and beyond”

“Caroline has been a great help over the past couple of months”

“Wards helped me rent out my property. They worked quickly and professionally. There was good and personal communication throughout the process. Caroline and Kim are very kind and helpful with lovely energy. \u2764?”

“Catherine is fantastic to deal with. Would recommend every time.”

“Caroline is awesome. Wards property is fantastic. I will recommend 100% anytime any day”

“I have been on the property for almost 2 years and it\'s been awesome, no hidden charges or unnecessary issues, Caroline most especially is very prompt to every necessary requests. I would recommend Wards property over and over again.”

“Caroline always there to sort tenants issues.
Recently got me a large increase in rent after refurb”

“The team at Wards are super-helpful, always available and professional. Caroline manages tenants in a caring but firm way - I feel like my properties and tenants are in good hands!”

“I have been working with wards for now 13 years and I always recommended them. Thanks everyone, and thank you Caroline for all the help on the ground!”

“Caroline has shown exceptional knowledge in handling tenancy issues. Have always relied on her guidance.”

“They manage majority of my properties. Justin top person always willing to go extra mile, Kim always dealing with any challenges arise and find solution, Caroline getting tenants on board and making sure they behave and of course the rest if the team working in the background!”

“Caroline got my house rented in no time.....suitable long term tenant ! Thank you.”

“Thank you Caroline for all your help and support over the years.”

“Caroline Dunnard is a very experienced, knowledgeable and helpful Lettings lady, she’s more than just a Lettings agent. Caroline knows the area inside out, can find you a tenant really quickly.

Justin Ward is the owner with a difference he’s also a local investor and knows what other investors are looking for \/ need.”

“Amazing Company. Helpful and considerate and professionalism is topnotch. Excellent”

“It was absolute pleasure working with Caroline.
She made the whole experience easy and was always available to answer all my questions.
I will definitely recommend her.”

“Ward Property offers superb services and boasts a team of friendly staff who not only assist tenants in finding their ideal home but also excel in helping homeowners find reliable tenants. With their seamless process and welcoming atmosphere, Ward Property makes the task of both renting and letting properties a stress-free experience. Whether you\'re searching for your next home or seeking tenants for your property, Ward Property is your go-to destination for exceptional service and peace of mind.”

“Caroline called to do our property inspection today. We\'ve lived here for almost 16 years (dealing with several different property agents along the way) & we genuinely feel she\'s the 1st person to take or concerns seriously.
Our 1st time meeting Caroline & if we could give more than 5 stars we absolutely would.
Thank you for being so lovely & taking our other concerns seriously.”

“I have rented 3 properties through Wards over the past 15 years and I can’t thank them enough! They’ve always gone above and beyond and really looked after me. I can highly recommend renting through them and I wouldn’t rent from anyone else”

“Contacted them to look at my inherited family terraced house in Stoke, because they solved problems arising from next door when my family were living there, even though we were not their clients at the time. Justin and his team afforded me a lot of time when I was at a crossroads between renovation for a family home, or for students, or to sell as a project. Lots of advice in all areas, sold as a project, they obtained a better price than I expected, and Justin was as calm as could be every time I had a panic over something, he seemed to resolve it without breaking a sweat .... I could go on. Needless to say, a big thumbs up from me. Thank You Wards.”

“Really helpful pleasant company to deal with. Nothing is a problem to them. Staff are always polite.”

“Best company I\'ve dealt with, everyone so professional and helpful”

“Very polite, and professional nothings too much trouble, great properties”