Testimonials

“The only thing I dislike about owning property is the management side which is why I always use Ward property. They always take great care”

“Awful, impersonal and daunting Lettings service! Stay Away!
My daughter and son were in urgent need of accommodation with Staffordshire university being in the immediate area, they First veiewd a flat and liked it, Wards just provided them with false hope, tailing them along with a lengthy, time consuming, application. However we managed to provide all information promptly yet When all requests and references were satisfactory and complete, to our surprise, the very next day they rejected the application due to the landlord going and sourcing his own personal tenants! What a useless property management! Really defeats the term \u201cManagement\u201d! On top of this my children were still keen and open to putting in applications for other properties still available, and immediately asked to put an application in for a second available accommodation to let but the management team didn't even get back to them when they registered their interest in an alternate property! Really left us in the dark, complete waste of time and resources! Don't waste your time here, we highly recommend Butters John bee in Hanley or HIM property management, excellent communication and upfront advice, no bizarre e or lengthy digital applications!
I've felt the need to leave this review on google as well as my children had to approach another Lettings agent and has absolutely no problems and we were given upfront options and advice and managed to secure a tenancy promptly elsewhere.
At the end of the day, my daughter isn't from the area, they are full time students so are reliant on agencies being upfront on properties that they are suited for and are not suited for, some agencies are great at tailoring to your circumstances, this agency isn't one of them!”

“Wards have been managing my properties for the last 5 years, and I\'ve always been delighted with the support and service they provide me.

They do a good job looking after my tenants - they are professional, respectful and that their responsibility seriously.

I actively recommend Wards to any landlords based in Stoke.”

“Very helpful staff and extremely quick to react to a maintenance problem. Very happy to leave a 5 star review for this company.
Thank you for your help”

“Currently renting a property with lots of problems that was promised to be sorted before I moved in, lived here a month now and no progress with repairs leaving me with no oven, hob etc.
Rang requently to ask for updates, always get told to wait for call back as "colleague is on the phone right now", out of 11 call backs I've been promised I've received 1 and that was only because I offered 6 months rent upfront.
Was pestered once I got the keys to the property via email to use their service to help transfer over all my bills and council tax, didn't sign up and they still did it anyway so stole my details and sent it to third parties with no permission, I'm yet to hear back from a few people about taking it further.
Seem to be friendly and helpful until they get your money the forgotten about completely. Waiting til October so I can move out and go with a professional company.”

“I have had my house advertised with wards property for about 6 weeks without any prospect of having a tenant until Kevin took over the house and helped find a company that rented all the 4 bedroom house. Am very happy because I initially thought I made a mistake by converting my house into HMO due to inanity to rent it out on time. Kevin helped me sort out my Gas Certificate and also help me did some minor repairs to make sure the tenancy contract start without any delay. It was nice working with Kevin, Sam and Justin. Am now a happy HMO landlord due to the help of this gentle Man (Kevin).”

“We had 3 houses that needed to be rented in the area at the same time. Kevin was brilliant - acting quickly in helping us get all the properties ready for marketing and letting. One property was rented with an above market rent for the area and it was rented before we could even put it on the market! Overall, Kevin has helped us tremendously by filling all of the properties within more or less 1 month (from start to finish: advertising to tenant move-in).


Although Wards (and therefore Kevin) have a lot of clients to be of service to, I still feel as though Kevin has put us as a priority to care for - which is a comforting feeling to have from your agent when you want to rent out your properties quickly and properly.

It is a refreshing experience to work with Kevin as he clearly has a passion for property. I will be recommending Kevin and Wards Property Management to anyone looking to let out their property/invest in the area.

Davedass Mootanah
Director
Homely Move Ltd”

“The staff were understanding, friendly and helpful in everyway going out of their way to help us I am very pleased with the service and would defiantly use them again”

“Working with Caroline is a great experience from day 1 when I viewed the property. This was the first time that renting and moving was an easy and all I had to think was to bring my luggage and settle in and just feel home....”

“The Girls look after my property portfolio and keep me well informed, Never seem to need to chase up and nag like my other agent in another location”

“I am new to letting property in the Stoke area, but Justin and his team have exceeded expectations. They are courteous, responsive and have gone out of their way to help me as I learn my way around. I have found them to be very professional and knowledgeable, there is always someone in the team who can answer my questions.
I'd recommend them without hesitation.”

“A professional and efficient service from Wards Property. Justin Ward is a fantastic agent, easy to talk to if there are any issues. Rent is received on time; problems are sorted out quickly. There is also a great team working under Justin, they respond to calls and emails in a timely manner.”

“Worked with wards for several years found them to be a great company to work with. A very forward thinking company with a good working ethic”

“I was doing the facebook advertising for justin at wards property management, they were great to work with, i would recommend them.”

“A well deserved five stars for the guys and his team. They made it easy for us to rent out our previous home without worrying about living a distance away from it. No problem was too small for them to resolve on our behalf. Kevin gives good advice about what is fair and reasonable for a tenant to expect and for a landlord to provide. He also has reliable people to quickly assess maintenance issues and to make timely and cost effective repairs where necessary”

“Since commencing using Wards Property Management for my rental property, I have received excellent service.
Their communication is good and prompt, rental statements are complete and sent on time, and any issues with the property are raised and dealt with quickly and effectively.

Would definitely recommend them to other property investors!”

“I've been dealing with Wards for over 3 years now and they are a great to deal with. The team have evolved over the years and now there are processes in place which has really helped smoothen things out. Justinhas always been very helpful and goes out of his way to help with accommodating me whenever I need something done. He knows the area well and a great to get advice from.”

“Brilliant team that work to the highest standards at all times. Professional, well orgnaised and efficient every time. Excellent customer service and communication across the whole team.”

“Justin has looked after my houses since 2006 and they are always happy to help. i have had no issues with them since that date and would say don't hesitate to get in touch with them”

“I met Justin when he undertook a matter of (un)common professional courtesy to drop keys round at a property I bought in auction 8 years ago; it resulted in me going to Justin with the rental on the property and we have worked together on various things since.

Justin's my go-to on anything Council orientated in the rental sector!”

“I've been working with Justin and Wards for over 4 years now and couldn't recommend him or the Wards team enough. Always on there to offer good sound advise and i look forward to working with you more in the future.”

“Justin and Stacey are insightful, helpful & provide high levels of customer service always. They aim to make everyone happy - the tenant, buyer, landlord, seller & even the handyman. Great service!”

“All Sales and Management staff very friendly and great to work with. We have sometimes let them down but they have always supported our business, Thanks Team”

“I've dealt with Ward's for nearly ten years now, and can only highly
praise a congratulate them on the excellent and professional service they provide to landlords and tenants alike.”

“I met Justin in 2014 and he provided me with great advice on the rental market and buying in Stoke. His advice was very good and he has managed my property ever since. He is quick to resolve issues and has significant knowledge of the Staffordshire property market, backed up by a great team.”

“I have dealt with Stacey on several occasions and have found her to be efficient and resolves issues with minimum fuss. I would definitely recommend Stacey and this agent to anyone.”

“Have been dealing with Wards for just over 4 years and have always found them to be a pleasure to deal with. They resolve defects sent to them in appropriate timescales, and communicate with us if there are any issues. Friendly and helpful staff also.”

“I have been dealing with Stacey at Wards for about 6 months. She handles the maintenance side of the operation and I have been impressed with her commitment and efficiency in communication, obtaining quotes and representing Wards”

“I have found Justin and Sian very professional and accommodating in their business dealings. Instructions were clear and invoices paid on time.”

“Justin and the team at Wards are a delight to deal with. Warm and friendly, nothing is ever too much trouble. I can rely on Justin and his team to deal with any issues in a timely and cost-effective manner and have never been anything less than 100% satisfied the outcome. Thank you, Justin and the tram at Wards.”

“Caroline has been assisting me with my property portfolio for a number of years. She is knowledgeable and caring and always wants to ensure both the tenants and me as the landlord are happy. I have always been very impressed by the way she manages me as a client and I love her proactive and direct style.”

“I have several properties mamaged by Wards. I have always found them to be helpful and efficient in all their dealings with me as a landlord and their rates are very reasonable. I would recommend them to anyone looking for a managing agent, whether they have one or a large portfolio to place.”

“I've been working with Wards for the past 4 years, and they've always been very supportive. Offering me great advice and going out of their way to look after my properties. As an out-of-town landlord, their help has been invaluable.”

“Wards Property Management, are an excellent Company to work alongside. We have worked closely with them for the last 5 years and during this time we have always found them to be very helpful , professional, efficient and well organised. They deal with all issues promptly and with good effect and ensure that we are kept well informed . I would definitely recommend them to other Landlords”

“Always get things dealt with straight away extremely helpful amazing customer service very customer orientated great attention to detail superb.”

“I have dealt with Justin on numerous occassions. I find him curteous and professional at all times. Work is organised and carried out without delay and to a very high standard.

I would highly recommend his services.

Stephanie craig-stephens”

“Used Wards property as it was referred by a freind and from the second I walked in all the staff were really polite and helpful. They answered all my questions without hesitation and made me feel completely at ease.”

“Wards Estate Agents run a very professional ship. They are one of the best Estate Agents I've worked with if not the best. They manage and deal with any queries I may have promptly and effectively.”

“Justin and his team are always helpful, knowledgeable and efficient. There are a pleasure to deal with and I recommend them.”

“Great agent, always receive good communication and prompt execution of works when repairs and maintenance are needed. Would very highly recommend.”

“Wards have been managing a property for me for around four years and the service is excellent. Replies to emails or calls are prompt and efficient. Any issues with the property are dealt with quickly and changes in tenancy have been easy. Would highly recommend.”

“I have been working and investing in the Stoke area for over 5 years now.

I met Justin back in the times when I first started and he had always spent as much time as he could for both research and assistance regarding the letting side of things.

Kevin has offered a lot of help recently on one of my properties and that is much appreciated.

Thank you both for your help.”

“Always helpful nothing seems to be too much trouble gives great advice. Great knowledge of the area and great value.”

“Justin Ward and his team at Wards Property have been managing our property portfolio for 7+ years and have been great.”

“I have properties with Wards Management and would definitely recommend Justin and Stacey. Justin will always go a mile extra to sort the things and is always helpful. Stacey is great with communication, no messing around.”

“Excellent customer service and always willing to go the extra mile. I've plans to use Justin's team for my next property.”

“Wards managed by Justin provided excellent advice and support throughout my major refurbishment of 2 shops and 5 flats on Liverpool Road. I would use Wards again without any hesitation if I am purchasing in the area. Justin's team were all polite and excellent.”

“What a great company! You could not ask for a better team of staff. Wards take every individual application on is individual merit and help their prospective tenants and tenants as much as they possibly can. I would highly recommend Wards!”

“I have let my properties with Wards for more than 15 years. I have found Justin and his team courteous, professional and with a real 'can do' attitude. I always feel my business matters to them as much as it does to me and that they can provide a personal and caring service for my tenants too. I regard myself as a professional landlord yet still have another full time and self -employed career. This would be impossible without the hands-on approach taken by Wards. Quite simply -they get the job done!

I would -and often do -recommend them unreservedly and would be pleased to answer any questions you may have regarding this reference.”

“Professional, courteous, friendly and highly efficient, Stacey is the 'go to' person to get the job done.
I would highly recommend Wards Property and Stacey to all.”